GRUPO ALATUR

Alatur Eventos e Incentivos provides the following services:

- Organization of forums, conventions, meetings, national and international parties;
- Organization of business events with all necessary resources, including transportation, transfer, accommodation, food and monitoring services;
- Assistance in obtaining visas and passports;
- Management of buffet, venue, audiovisual and equipment suppliers, among others;
- Definition of themes for events and communication;
- Conduction of all steps necessary for the execution of the event.

Click here for more information.

Click here to see some successful events.

 

PEGE is an event management tool developed by Grupo Alatur. It is completely adjustable to your company's events policy, easy to handle by the end user (person requesting the event) and enables the monitoring of the production with the main suppliers.

Click here to learn more about this tool.

Always focused on the perfect adaptation to the travel routine of each client, Alatur Viagens Corporativas is as wide-ranging as it is flexible, and is permanently ready to adapt itself to each client's specific needs. See the services provided. 

- Air Flight Reservations;
- Hotel Reservations;
- Corporate Training;
- Other Reservations: bus and train tickets anywhere in the world;
- Vehicle Rentals;
- Travel Documentation;
- Airport Services;
- Charters.

Click here for more information.

Yes. We have teams at several airports in the country with professionals prepared to handle any problems that may arise and serve you in an excellent way.

Click here to learn more about our airport services.

When requesting your trip, ask your agent for the service. He/she will schedule the meeting and provide more information.

Yes. Grupo Alatur's clients have at their disposal a Service Center operating in the 24x7x365 system (24 hours a day, 7 days a week, 365 days a year) and is always ready to handle emergencies and solve any problems. All calls are promptly answered by qualified professionals, without machine recordings.

MCI Group is a leading global company in the management of associations, communication and events in Europe.

In 2009 Grupo Alatur and MCI formed a joint venture which brought together the expertise of both companies and allowed them to offer strategy, creativity and execution in the areas of Association Management (AMC), Congresses and Exhibitions (Professional Congress Organizer - PCO), Communication, Meetings, Events, Incentives and Performance Enhancing Programs.

Visit http://www.mci-group.com/brazil for more information.

Grupo Alatur has offices in Santana de Parnaíba (Headquarters), São Paulo, Campinas, Rio de Janeiro, Belo Horizonte, Curitiba, Joinville and Jaraguá do Sul. Click here to contact any of them.

There are nine different units acting in synergy:
- CorporateTravel;
- Eventos e Incentivos;
- Corporate Training;
- Hotel Directory;
- Technology;
- Leisure & Incentives;
- Virtuoso;
- UCA - Universidade Corporativa Alatur.

To contact us please call + 55 11 3217-6322 / + 55 11 3217-6200 or, if you prefer, Click here and send us an electronic message.

One of our New Business Managers will contact you as soon as possible.

The Vitrine de Hotéis Corporativos Alatur is a practical and friendly guide developed to facilitate the search and selection of the most financially advantageous accommodations all over Brazil by users and managers.

Click here to learn more.

Please access the Tips and Information section on the website's main menu. There you will find information on weather, conversions, documents, etc. 

The Unidade de Treinamentos Corporativos Alatur offers more than just a service kit. It provides a complete methodology, which separates the critical and strategic from the administrative and bureaucratic aspects in the Training & OD (Organizational Development) areas, always focusing on cost reduction, efficiency and promptness in the implementation of the actions, administration of information and, mostly, excellence in service, which is Alatur's trademark.

Clicke here to learn more.

SLT - Training Logistics System - is a web system developed by Grupo Alatur's Technology Unit which enables the online management of information on the entire corporate training logistics process. Click here to learn more.

When booking any trip through Virtuoso, you'll automatically have many benefits. There are special discounts, access to events or places normally restricted to conventional travelers, or, frequently, category upgrades during your stay in the best hotels. Excellent benefits are always offered to the privilegedAlaturVirtuoso clients.

Click here and learn more about Virtuoso.

Please request it to your agent when booking your trip, or contact the Virtuoso Department and check out the list of Virtuoso suppliers in your desired or frequent travel destinations. 

Please contact the Virtuoso Department:
marcia.miranda@alatur.com / (11) 3217-4139

O Fórum Alatur é um evento especialmente dedicado aos nossos clientes e ao mercado. Combinamos conhecimento e promoção de forma criativa e com muita qualidade.

Nele é discutido tudo sobre tendências, novidades, tecnologia e produtos em gestão de viagens e eventos corporativos. Painéis, palestras e debates tratam destes assuntos através da visão e experiência de profissionais do mercado e da academia.

Confira o hotsite do Fórum Alatur www.alatur.com/forumdeclientes/

 

Alatur Magazine is a publication featuring articles, tips, entertainment, information on the market, Alatur news and much more.

Click here to subscribe and fill in the form. The subscription is free of charge and you'll receive the magazine issues every two months in the address provided. By subscribing to Alatur Magazine you'll also receive our email Newsletter with market and Alatur news periodically.  Para saber mais Click here to learn more.

These are cultural or best practices events thatAlaturorganizes exclusively to its clients. There are attractions, lectures with celebrities and many other benefits that only a company concerned with the relationship with its clients can offer.  

On a daily basis, Alatur selects the main news from the market and gathers it on its website. And, every two weeks, it chooses the most relevant, together with Alatur's news and tips, and sends them to you via email.

Click here to subscribe and fill in the form. The subscription is free of charge and you'll receive the newsletter every two weeks in the email address provided. By subscribing to Alatur Newsletter you'll also receive Alatur Magazine every two months, with articles, tips, entertainment, information on the market, Alatur news and much more. Para saber mais Click here to learn more.

First of all, to make your flight reservation, please inform:

- Passenger name;
- Date of the trip;
- Itinerary (departure and destination airport codes);
- Reservation class (first class; executive or economy);
- Cost center;
- Name of person responsible for the reservation; telephone, department and email of contact person;
- Airline* (in case of preference);
- Mileage Card* (if any);
- Seat and special meal requests* (if any);

After having all these documents ready, just contact Alatur.

In case of cancelling airline ticket or hotel reservations, please contact your Alatur agent immediately. He/she will handle the process with the supplier and will also inform the client about the specific conditions of the airline or hotel in case of cancellation.  

Remember to check:
- The expiration date of your passport beforehand, because the minimum validity required is six (6) months;
- If the destination country requires a visa and/or vaccines. In case the destination country requires a visa, the traveler must contact Alatur to be informed about the necessary documentation.

Pay attention to:
- The mandatory or advisable requisites of the location to be visited;
- The minimum notice required for each type of vaccine and/or visa;
- The risk you run when traveling on business with a tourist visa;
- Some countries may not require particular vaccination, but this may be demanded by Brazilian authorities when returning from your trip.

Click here to learn more about documentation and visas.

Airport Check-in
Airport Check-in is the first step the passenger has to take. It consists in presenting yourself at the airline counter holding your documents and luggage. Then the ticket is issued, the luggage is dispatched and carry-on items (purses, small bags, etc., which the passenger brings along into the aircraft) are identified.

The Airport Check-in can also be made in advance through web check-in services offered by many airlines. Click here and check out the web check-in links of the main airlines.

Check-in and Check-out at Hotels
Check-in consists in identifying a guest's entrance into a hotel. It involves the verification of the reservation, filling in the hotel form and the presentation of your room. 
Check-out is used by hotel chains to identify a guest's departure from a hotel. It involves the verification of the accommodations and facilities used by the guest, the items consumed from the minibar or refrigerator and the issuing of the bill of expenses to be paid, as well as a report of any damages caused by the guest for later reimbursement.

After receiving the flight ticket you should check-in at the airline. This can be made in two different ways: personally at the airline counter at the airport, or through the internet: the so-called web check-in (talk to Alatur agents if you have any questions).

Checking-in personally at the airline counter
To avoid missing your flight, always arrive at the airport well in advance and find the airline counter. At check-in you will receive your boarding pass and dispatch your luggage.

Remember:
Domestic Flights - arrive at the airport at least 1 hour before the flight departure time.
International Flights - arrive at the airport at least 3 hours before the flight departure time.

Check-in through the internet, web check-in
Check-in can also be made in advance through web check-in services offered by many airlines. Click here and check out the web check-in links of the main airlines.

Important Note
Do not check-in in advance if you are not sure whether you will be at the airport at the appointed boarding time. Also, if you are not able to be at the airport on time and/ or miss the flight it will make the refund impossible and may compromise its validity.

There is an agreement as to check-in and check-out times at national hotels:

Check-in at 2PM
Check-out at Noon

Some hotels change these times on account of lunch and other factors. Always ask for information about check-in and check-out times in your trips.

There is no agreement as to check-in and check-out times among international hotels.

For this reason, always ask your Alatur agent for information about this.

Domestic Flights - arrive at the airport at least 1 hour before the flight departure time.

International Flights - arrive at the airport at least 3 hours before the flight departure time.

It is an Alatur area which handles trips aimed at individuals, which can be leisure trips, incentive corporate packages, trips through Virtuoso and Club+.

Click here to learn more.

You can search the package that better suits you by clicking here. As soon as you find it, contact our agents and make your request.

See the country's main airports. Visit: http://www.infraero.gov.br/index.php/br/aeroportos.html

No-show is when a guest who had a confirmed reservation does not appear at the hotel and has not cancelled the reservation within the established deadline. Usually a no-show fee is charged. The fee varies according to the hotel and there is nothing to be done in this case. Therefore, it is better to plan your trip so as to prevent this from happening, or, if necessary, do not forget to cancel your reservation within the deadline established by the hotel.   

Contact Alatur immediately and request your changes. For each type of change, depending on how long in advance it is requested, the airline or the hotel, a different fee is charged. Therefore, when booking a trip, be sure of all information related to it (date, time, etc).

The IATA airport code is a code composed of three letters that designate airports worldwide. It is established by the International Air Transport Association (IATA).

Ticket Loss
Always keep a copy of your flight ticket (printed ticket) together with the copy of your passport. If you lose the ticket, it is advisable to have a copy at hand when contacting the airline. If you have any questions, contact Alatur at any time.

E-Ticket Loss
Always keep a copy of your E-Ticket together with the copy of your passport. In case you lose it, it will be necessary to contact the travel agent and/or Alatur to request the re-issue of the E-Ticket Code.

In case your luggage is lost, do not leave the airport without having registered the claim in writing.

In case your luggage has been violated or damaged, report it immediately to the airline before taking it out of the luggage area, demanding proof of your complaint. Airlines do not accept later complaints.

Contact Alatur immediately and request a reservation for another flight. Each airline has a particular fee and policy for missed flights. 

The best thing to do - and which also reduces your losses - is to inform the cancellation or possibility of missing the flight as early as possible.